Acceptance of Sale
By placing an official order with cateringequipment.com.au this implies that you as the purchaser agree to all our terms and conditions of sale as listed below. Please contact us direct if you have any further enquires on 1300 794474 before ordering any goods.
Payment
If ordering through our website, PayPal is our choice for payment. If ordering instore or over the phone, payment can be made by credit, direct deposit or cheque. If cheque is your choice of payment, we must wait until funds have cleared for dispatch of goods.
Returns
Please choose carefully as there are no refunds for change of mind. We do exchange if wrongly ordered but postage is to be covered by the customer.
Delivery
All orders are delivered by selected couriers, depending on area. Please be aware that our prices quoted are for direct delivery to either a residential or a business address.
Our customers must take full responsibility to provide labour for unloading of equipment. Extra persons are available at an extra cost upon request (only available in certain areas. Please advise Catering Equipment Warehouse if required.
All orders are securely packed in either boxes or on crates. Insurance is available on request at an extra cost. If there is any damage to goods please notify us on 1300 794 474 within 24 hours of receiving delivery. Also have images of damage ready with documents so as we can advise the manufacturer & freight forwarder. This is required for a swift response.
Under no circumstance will our driver unpack or uncrate goods & dispose of any rubbish.
Warranty
Equipment is covered by the manufacturers warranty which is usually 12months. As some items are a back to base repair, goods are sent back to the manufacturer. Others are repaired on site meaning the manufacturer will come to you. You may call the manufacturer direct or call us on 1300 974 474.